2021 has been another eventful year. A year full of challenges, but also opportunities. We are looking ahead to the future with confidence.
In 2021 Alcomex has worked hard to be an excellent partner for you with a reliable performance. We are proud to see our Net Promotor Score (customer satisfaction performance) has increased from 52 to 54 points. This confirms that our customers are sharing this feeling.
At Alcomex an outstanding customer service, advanced spring technology, the latest production techniques and operational excellence are at the center of our business. We do not stand still, but always look to how we can improve in the future. In this way, as your partner in springs, we can support you in the best possible way.
Alcomex did not stand still in 2021. Times like these require an adaptive approach; companies need to be flexible to respond to unexpected trends or changes, while also maintaining a stable, strong and clear strategy. We would like to take you on a tour of some notable highlights of the past year.
Global warming is a major challenge for the world. At Alcomex we see this as an important topic for which we must take responsibility, together with our stakeholders.
In addition to reducing Alcomex’s CO2 emissions through various reduction initiatives, Alcomex compensates for its entire CO2 emissions footprint by planting trees. Last year we planted more than 6.800 trees to compensate for the CO2 emissions.
The challenges of energy transition offer Alcomex the opportunity to take an industry leading role in the springs industry.
An important pillar of growth is our digital expansion. In the past year, for example, we rolled out several e-commerce stores, including a French and Spanish one. This enables us to supply technical springs directly from stock in several countries within Europe. In this way we ensure high-quality springs and a “just-in-time delivery” within Europe.
However, the online growth does not stop at Alcomex. A completely new website has also been developed for our brands VIOD springs and Qsprings. In this way we are building a sustainable online presence and growth for the Alcomex Group.
With an increasing demand, it is important that we continue to scale up our production capacity for now and for the future. To make this production capacity possible, substantial investments have been made in, among other things: new tempering furnaces, new CNC-coiling and bending machines, new spring fitting lines, new spring cutting machines and new grinding machines.
The aim is to expand the production facility in India by 2,500 m2 by 2022 and the production facility in Poland by 5,200 m2 to be able to meet the needs of our customers even better and faster.
We are pleased to be your partner in springs again in 2022!
We wish you and your loved ones happy holidays and a healthy and successful 2022!
Sincerely,
The complete Alcomex team
