THE NET PROMOTER SCORE 2020
IMPROVED RESULTS OF THE ALCOMEX ANNUAL CUSTOMER SATISFACTION SURVEY.
In the last quarter of 2020, Alcomex conducted a customer satisfaction survey in collaboration with AlphaRainbow, just as in 2019. Our customers from the Netherlands, Germany, Czech Republic, Romania, Slovakia / Austria, Poland and France were invited to participate in this large-scale study.
Various components were central to the research. These included for example: proactive communication, technical support, listening to the customer, quality of the springs, on time delivery, product development, solution-oriented capability. In total, the Alcomex Group received an average score of 7.8 for these various components. Looking at last year’s scores, the average score of the Alcomex Group has increased by 0.2 and of course we are very proud of this as a company!
THE NET PROMOTER SCORE
The overall score of Alcomex was +55! This proves once again Alcomex’s role as a reliable full-service partner. Alcomex strives to respond to every request within 48 hours. Our technical specialists are always ready to think about the challenges and solutions and the related technical aspects from the start of a project in order to make optimal use of our experience and knowledge within each project.
WORKING ON AN EVEN HIGHER NPS SCORE
The main aim of the customer survey is to find out how Alcomex can further improve the customer satisfaction. Among other things, a timely development process emerged as a point for improvement for Alcomex. In the coming year, Alcomex will focus on this point and other points for improvement in order to improve the customer satisfaction even further.