Alcomex

Tag Archive: alcomex veren

1. Results of annual customer satisfaction survey Alcomex

   27/06/2019 09:09 Comments Off on Results of annual customer satisfaction survey Alcomex

   In late February, Alcomex conducted a customer satisfaction survey in collaboration with AlphaRainbow. Our customers from the Netherlands, Germany and the Czech Republic were invited to participate in this large-scale survey.

   The survey focused on various components. These included: proactive communication, shipping, product development, solution-oriented capacity, products, price-quality ratio, innovation, technical support, response speed and social responsibility. Overall, Alcomex received an average score of 7.6 for these different components in the Netherlands. In Germany and the Czech Republic, the average scores were even higher, and we are proud of this as a company.

   The Net Promoter Score

   The answers from our customers and results from the survey result in a Net Promoter Score (NPS). The higher this score, the more satisfied customers are with the services provided by Alcomex. An NPS score of higher than 0 is considered positive, and an NPS score of +50 is considered excellent.

   Alcomex scored high in the customer satisfaction survey and we are very grateful to our customers for the NPS score of +21. This once again underlines Alcomex’s role as a reliable full-service partner. Alcomex strives to respond to every received request within 48 hours. Our technical specialists are always ready to think about the challenge, solutions and technical aspects from the start of a project, so that we can optimally utilise our experience and knowledge within every project.

   Working on an even higher NPS score

   Of course, the primary purpose of the survey is to find out how Alcomex can improve its services. One of the points for improvement that came up for Alcomex was proactive communication. Alcomex will focus on this and other points for improvement in the coming year in order to guarantee and improve customer satisfaction. For this purpose, Alcomex looks at five focus areas:

   

2. Word from a client: Eurofast® Adjustable Screw

   25/06/2019 14:12 Comments Off on Word from a client: Eurofast® Adjustable Screw

   Eurofast® has been the specialist in high-quality fixing systems for both flat roofs and cladding for over 40 years. They started in the Netherlands as a family business and have since grown to become an international company that is present in over 25 European countries. Eurofast® offers solutions for various flat roofs and cladding systems and focuses on the development, production and distribution of the fixing systems intended for this.

   

   The challenge

   These days, every roof has an insulation layer, and with many roofs, this insulation is in a sloped position that requires fasteners of various lengths to secure. For instance, the insulation later may be 10 centimetres at the start of the roof, but 25 centimetres at the end. Eurofast® was faced with the challenge of developing a type of fasteners for roofs that is suitable for sloped insulation in concrete surfaces.

   Alcomex as a solution-oriented partner

   The solution that was developed for this challenge is the ‘adjustable screw’: Eurofast® Adjustable Screw (EAS) that can be fastened at varying lengths. This screw was partly created thanks to the unique spring product that Alcomex has provided and thinking along during the development phase of the collaboration. By thinking about the spring configuration, the required forces and the installation space from the start of a project, we are able to optimally utilise our experience and knowledge.

   

   Eurofast® on Alcomex

   “We have been working with Alcomex for almost a year now, and we consider them to be a helpful organisation that proactively thinks towards solutions. Even when we have to take the project back to the drawing board several times in the early stages, we worked it out together.”